IT Service Manager
Details: Duties: Provides a relationship management role with internal/external service providers to the IT organization. Management of all IT components within the scope of the service definition or ASP agreement to ensure business SLAs are met. Responsible for creation of process/procedures to manage IT services, including creating and tracking hardware and software inventory, creating centralized contract main file, determining contractual and financial exposure, and negotiating contracts. Participates in development of new services mission, goals, and objectives. Acts as the business agent for the IT organization to negotiate pricing and determine contract terms and conditions.To monitor and manage the performance of …read more
